Application Maintenance Outsourcing



IFI offers comprehensive services for application maintenance and support functions across a variety of technological platforms ranging from legacy mainframe and midrange systems to standards-based open environments.
Benefits
Operational Flexibility
- Reduce operational distractions for maintenance and support of non-core functions
- Redeploy technical talent to strategic initiatives
- Flex up or down with transaction volume thereby reducing unwanted operating leverage
High Service Levels and User Satisfaction
- An operating model that aligns service levels with business objectives
- Resolution times compressed through a “follow the sun” support model
- Strong communications, management and governance processes to serve stakeholders
- Continuous performance improvement and cost containment planning
Cost Savings
- Savings from economies of scale and, at client option, offshore service delivery
- Hidden costs of complexity reduced through process simplification,standardization and streamlining
- Use of industry best practice frameworks such as CMMI and ITIL resulting in application stability and less rework
- Process optimization through value added analysis of maintenance activities, d automation of key process steps, and end-to-end maintenance workflow integration
- Synergies and cost savings acheived through application consolidation
- Strong knowledge management approach to document, store and disseminate information for incident response planning, problem management and root cause analysis
- Leverage IFI’s software libraries
- Replacing 24-7 schedule from a single location with a “follow the sun” global support model
Typical client situations
- You need to reduce the cost of maintaining existing applications
- Your applications are too problematic or complex to maintain and support
- “Keeping the lights on” is distracting management’s focus away from more strategic initiatives
- Overreliance on or lack of access to specialized skills
- The business requires consistently high service levels
- New features and enhancements need to be rolled out rapidly and at a lower cost
- Service levels are not optimized or aligned with business objectives
- Large and variable business volumes cause your support needs to vary
- Different units andgeographies have their own applications and support processes – often resulting from acquisitions or mergers
Services we offer
- Offshore portability analysis
- Application production support
- Preventive and corrective maintenance
- Functional enhancements
- Application performance management
- Platform migration
- Custom application development