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IFI offers comprehensive services  for application maintenance and support functions across a variety of technological platforms ranging from legacy mainframe and midrange systems to standards-based open environments.

Benefits 

Operational Flexibility

• Reduce operational distractions for  maintenance and support of non-core functions
• Redeploy technical talent to strategic initiatives
• Flex up or down with transaction volume thereby reducing unwanted operating leverage

High Service Levels and User Satisfaction

• An operating model that aligns service levels with business objectives
• Resolution times compressed through a “follow the sun” support model
• Strong communications, management and governance processes to serve stakeholders
• Continuous performance improvement and cost containment planning

 Cost Savings

• Savings from economies of scale and, at client option, offshore service delivery
• Hidden costs of complexity reduced through process simplification,standardization and streamlining
• Use of industry best practice frameworks such as CMMI and ITIL resulting in application stability and less rework
• Process optimization through value added analysis of maintenance activities, d automation of key process steps, and end-to-end maintenance workflow integration 
• Synergies and cost savings acheived through application consolidation
• Strong knowledge management approach to document, store and disseminate information for incident response planning, problem management and root cause analysis
• Leverage IFI’s software libraries
• Replacing 24-7 schedule from a single location with a “follow the sun” global support model 

 Typical client situations

• You need to reduce the cost of maintaining existing applications
• Your applications are too problematic or complex to maintain and support
• “Keeping the lights on” is distracting management’s focus away from more strategic initiatives
• Overreliance on or lack of access to specialized skills
• The business requires consistently high service levels
• New features and enhancements need to be rolled out rapidly and at a lower cost
• Service levels are not optimized or aligned with business objectives
• Large and variable  business volumes cause your support needs to vary
• Different units andgeographies have their own applications and support processes – often resulting from acquisitions or mergers

 Services we offer

• Offshore portability analysis
• Application production support
• Preventive and corrective maintenance
• Functional enhancements
• Application performance management
• Platform migration
• Custom application development